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Browse FAQs below for explanations to internet technology terms and common abbreviations, such as.ADSL, NBP and LIC. Whether curious or in need of answers, Internet Repairs are here to help.

If you have a question that isn’t answered here, please contact us as we’re only too happy to help!

This is a wireless delivery system that does not require a physical connection to your provider's network but receives the data via a dish or receiver mounted on the roof or eve of the building. Usually, fixed wireless is part of a wireless LAN infrastructure, where two fixed locations (e.g. two buildings or, a building and a tower) are connected via a radio or other wireless link, eliminating the need for phone or cable lines.

Local Area Network

This is the fastest and most secure way to connect your computer, Smart TV and Gaming Devices etc to your modem.

Consisting of an RG45 type socket terminated on either end of a Cat 5, 6 or 7 data cable, wired throughout a home or office to provide a fast and secure internal network from modem to device. LAN is also used to wire up “Smart Homes” to control all manner of devices and appliances.

Lead in Cable

The 2 or 4 pair cable that connects the customers NBP to the Telstra or NBN Network.

The LIC can either be;

  1. An Aerial Cable from a Distribution Telstra Pole or a shared pole such as an Ausgrid power pole
  2. An underground cable in 20-millimetre white conduit from the customer's boundary to the Luca box on the customer's house.

CCIR provides a comprehensive Lead-In Cable installation where we will terminate your Lead-In Cable at a Luca Box mounted on the Building’s wall.

This technology involves plugging a small USB stick, or ‘dongle’ as it’s commonly referred to, into your computer so you can receive an internet signal via the mobile phone towers. The USB stick has a SIM card inside of it, and works much like a mobile phone. Major RSPs e.g. Telstra and Optus issue modems with a backup system using this technology.

National Broadband Network

The National Broadband Network (NBN) rolling out across Australia (operated by NBN Co), uses a mix of technologies (Fibre to the premises: FTTP, Fibre to the building: FTTB, Fibre to the node: FTTN, HybridFibre Coax: HFC or PayTV, Fixed wireless and Satellite) to deliver high speed internet to consumers. Read more on Wikipedia's NBN page.

While the NBN rollout has promised a faster, more reliable internet connection, many Australian consumers who have made the switch (or are currently in the process of switching), have reported difficulties in resolving connectivity and speed related issues. In addition to the technology used to deliver the NBN, factors such as distance to the node, physical state of wiring inside and outside the premises (degraded copper wiring is known to affect service reliability), and choice of RSP (Retail Service Provider) and NBN service plan; affect connection stability and speed. Due to the multi-layered nature of NBN connection services, many NBN end users have had difficulty identifying who is responsible for addressing performance issues.

CCIR's House and Business Internet Repair Service Call could make a world of difference to your internet service. Comprehensive diagnostic testing of your network speed, settings, cabling and sockets (including replacement of 1st socket) will provide you with clear answers, solutions and peace of mind.

Network Boundary Point

The NBP (Network Boundary Point) is the point at which the Telstra or NBN Lead in Cable is terminated at the Customer Premises.

Usually, the NBP is located at a termination box or Luca box mounted on the side of customer's house or building.

If the lead in cable is Aerial from a pole in the street, there may not be a Luca box, but instead travel through the eve of the roof to a socket inside the premises. In this case the 1st socket is designated as the NBP.

Registered Service Provider

There are many RSPs to choose from, along with a wide range of speed/data download packages. Some RSPs will provide a modem as part of the package or require a one-off payment for their supplied device. Common rule of thumb is you get what you pay for and you can’t expect fantastic quick Wi Fi all through your home or office with a nasty cheap modem provided or sold to the end user from a discount RSP.

The end user always has the option to purchase a good quality modem from a separate electrical retailer and set it up with the username and password supplied by their RSP.

If your RSP will not support this option… walk away from them.

As the name implies, Satellite, refers to internet data delivery via satellite to a roof mounted dish, similar to Foxtel.

The technology is expensive and limited in speed and is also prone to lag and latency issues, however, for remote country or outback users, it often is the only solution.