Currently servicing the Central Coast and Newcastle Regions. Your CCIR technician will appraise the state of your internals and where possible strip back and disconnect old phone cabling to ensure optimum performance.

What does a Service Call comprise of?

Diagnostic testing – directly into the Network from your premises.

At Internet Repairs, we use superior diagnostics and fault-fixing expertise to provide answers, solutions and peace of mind:

* Top notch cabling and sockets are crucial if your premises is more than 1 km from the NBN node (approx. 5 Kilometres for ADSL 1 / 2 and 2+ from the Telstra Exchange).

Experience you can Rely on

At Central Coast Internet Repairs, our core service is diagnosing and repairing internet services, solving faults from node to modem.

Approximately 80% of internet service faults we diagnose and repair, originate from poor quality internal cabling, especially old Telstra set-ups from pre-NBN days. The remaining 20% of faults, are a mix of NBN Network issues and/or customer modem issues that we can identify and record test results for you to take to your Internet Service Provider.

Sometimes drop-outs can be caused by 3^rd party influences, such as pool pumps and other nearby electrical appliances.

End of the Line…

NBN-technicians are not required to repair internal wiring faults beyond the Network Boundary Point (NBP). In most cases, the lead-in cable from the network terminates at the 1^st socket.
At commercial dwellings (with multiple shops and/or units, the network terminates at the MDF in a Telecoms room. Once again, NBN authorised technicians are not obliged to investigate or provide service beyond this point.

A service call to your premises by one of CCIR’s fully registered and insured internet technicians, could make a world of difference to your internet service.

We also provide Modem Installation and Data Cabling services.

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Essentially, it is the 2 pair cable that physically connects your premises from the Network Boundary Point (NBP) to the buried Telstra or NBN distribution network.

The Lead-In will be in the form of either:

• an aerial cable from the premises NBP, on eve of roof to the pole joint in the aerial distribution network, or
• a buried Lead-In Cable from the premises NBP to the pit located on the Street side of the Front boundary.

Installation

Your RSP can arrange the installation of an aerial lead-in cable (new services), if required.

Customer must bear the cost of a buried lead-in cable to the property’s front boundary. In addition, if there is no existing lead-in cable or conduit in place, new customers are required to trench and lay 20 mm white PVC conduit (at a depth of 300 mm from the NBP on the side of building to the front boundary), for connecting into the Network.

Faults and Repairs

Moisture and electrolysis have a negative impact on telephone and ADSL wiring. A common fault in especially older homes, involve corroded lead-in cables, where years of use have taken their toll.

If your lead in cable requires repairs, your RSP can request this Network Remediation from either Telstra or NBN Co.

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